Don’t Ever Update Your Billing Information From an Email Link

PSA: Email scammers are getting better

My mother, ever the Facebook story pusher, posted a note about a scam involving fake Netflix emails that are prompting people to update their payment information.

It reminded me how important it is to verify ANYTHING that has your payment (or even personal) information before you press any link or update any information.

For some reason, I get a lot of “do you think this is a scam” calls from friends and family. And my response is always, did you click on any links?

Technology is getting more and more sophisticated as the days go by, and that means scammers and other cybercriminals have a ton of tools at their fingertips to help them scam you better.

So when it comes to getting an email saying we’re having trouble processing your payment, please update your billing information, NEVER CLICK THE LINK.

What do you do instead?

Look, no one wants to have the popcorn ready and the mood lighting on, buried deep under a pile of covers ready to see Jon Snow’s full-frontal scene in the latest GoT episode only to find out your eye candy has to be delayed 15 minutes because your billing information needs to be updated.

Yes, I do know that GoT is not on Netflix, just go with me on this one…

So it makes sense that we panic when we get a billing information update email — because not only does it delay our convenience, but it gives us this awful sinking feeling inside that only not having money can do to you.

Are my credit cards maxed out? How could that happen… I didn’t think I spent that much!

So, if and when you get an email that is prompting you to update any personal information, but especially billing information, don’t panic. Do this instead:

  1. Close out of the email
  2. Open an entirely new browser window.
  3. Head directly to the website and log in from there.
  4. Check your billing information.

If you have any questions at all, call the company directly. And if it is a scam, notify the correct authorities so they can ensure the message gets out.

They get us because it’s easy

They can convince us because we’re in a rush.

The internet has made a lot of things easier, including making it easier for people to take your money. In fact, in many cases, we give it away for convenience.

We have no problem clicking a link in an email name we recognize, logging in and giving them our credit card information.

But it’s our trust in those branded emails that make it so easy for us to hand over our cash. Because in reality, it’s not that hard to fake an email, and it’s pretty simple to build a duplicate web page.

They’re banking on you not doing your due diligence, they’re trusting that you’ll click on the link.

Don’t prove them right. Never click on that link.

Writer & podcast producer. Marketing insights at, plus-size fashion & lifestyle tips at and ghost stories at

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